Housing Compliance Specialist

Omaha Housing Authority • Omaha, NE

3d • Hybrid

About The Position

The Omaha Housing Authority (OHA) is seeking a dedicated compliance professional to support residents and contribute to the mission of providing safe and affordable housing. OHA, founded in 1935, is a nonprofit government agency focused on improving the quality of life for low and moderate-income individuals. With a substantial portfolio of public housing units and Housing Choice (Section 8) Vouchers, OHA is committed to ensuring residents have access to safe, sanitary, and affordable housing. The agency operates under core values including Teamwork, Welcoming, Actively Listen, Diverse/Inclusive/Equitable, Exceptional, Self-Care, Share Power, De-Escalation, and Team Spirit.

Requirements

• High school diploma/GED or equivalent required.
• A minimum of two years’ experience in customer service, business administration, or a combination of experience and training.
• Computer skills and proficiency using Microsoft Office products.
• Strong ability to identify, analyze, and solve problems.
• Strong communication skills.
• Ingenuity in anticipating and meeting unexpected situations.
• Ability to maintain OHA’s philosophy and image with residents and when representing the organization in the community.
• Possess and maintain a valid motor vehicle license and have a good driving record.
• Must be insurable under the OHA Auto Insurance policy.
• Reliable transportation to OHA property sites throughout the work day.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials.
• Ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

• Associate's degree in Business Administration, Human Services, or a related field is preferred.
• Property Management Rent Calc Certification, Eligibility Certification and any other classes required.
• Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment.

Responsibilities

• Ensure annual re-certification and interim reviews are in compliance with HUD and NIFA regulations and OHA policies and procedures.
• Schedule and conduct interim and annual case reviews to determine client eligibility, using proper interviewing and investigating techniques to obtain accurate information and verifications.
• Accurately calculate housing subsidy and rent amounts.
• Conduct case reviews in person, by mail, and through computer DocuSign or online certification processes.
• Ensure 100% completion of annual re-certifications on time by following established procedures for scheduling, tracking progress, processing verifications, and inputting files.
• Complete annual reviews for all residents in compliance with HUD regulations and OHA policies and procedures.
• Ensure 100% completion of interim re-certifications by the end of the month following the reported change notification, following established procedures to avoid adverse effects on property account receivables.
• Complete continued eligibility determinations for Low Income Housing Tax Credit programs and other assigned housing assistance programs.
• Comply with monthly and annual reporting requirements of MHEG & NIFA.
• Maintain daily production workflow reports.
• Assist residents with paperwork completion, explaining policies, procedures, and required forms.
• Minimize repeated items noted by QC on Re-Audit sheets.
• Promote harmonious relationships between residents and staff, being firm but fair in carrying out management/maintenance responsibilities.
• Clearly understand and effectively communicate all aspects of OHA's policies and procedures to residents and staff.
• Provide overall leadership to establish constructive working relationships between residents, OHA staff, and community agencies.
• Compile data, review statistical information, and prepare various reports.
• Review files in preparation for audits and assist in gathering necessary documentation.
• Provide back-up coverage for the property management office as needed.
• Engage in daily contact with residents and resident organizations.
• Engage in frequent contact with OHA executive staff, including the compliance department.
• Engage in periodic contact (telephone, correspondence, in-person) with advocacy groups, welfare, social service, and community agencies, area businesses, churches, and school staff.
• Work weekend and evening hours when necessary to complete annual and interim re-certifications by deadlines.
• Assist with special projects.
• Conduct general or specialized training sessions for OHA staff and residents.
• Perform other duties as assigned.

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance
• Health & Dependent Care FSA
• Allstate Voluntary Insurance
• Pet Insurance
• 401(a) retirement plan with a 5.5% match
• 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED