Senior House Manager

Berklee College of Music•Boston, MA

45d•Onsite

About The Position

Berklee is a global community of artists, educators, and creative entrepreneurs. As the world’s leading institution for music, dance, and theater, Berklee empowers inspired individuals to connect, innovate, and excel. Every team member plays a part in this student-centered, mission-driven work, fostering an environment where creativity and cultural diversity thrive. The Concert Operations team is seeking a dynamic Senior House Manager. This role leads front-of-house operations for iconic spaces like the Berklee Performance Center and Boston Conservatory Mainstage, ensuring exceptional, safe, and welcoming experiences for patrons, students, and performers alike.

Requirements

Five years of experience in theater operations and house management, with a solid grasp of venue maintenance and guest services.
Proven supervisory skills, with a strong interest in mentoring student workers.
Exceptional calm under pressure and expertise in crowd management and emergency protocols.
Tech-savviness, including experience with database management (such as FileMaker Pro) and scheduling software.
Flexibility to work nights, weekends, and holidays aligned with the exciting performance calendar.

Responsibilities

Serve as the primary front-of-house manager for major performances, coordinating logistics with promoters, production managers, and security while acts as the single point of contact during events.
Hire, train, schedule, and mentor a team of approximately 50 student ushers and the Senior Usher Team, supporting student growth and maintaining a collaborative workplace culture.
Enforce safety regulations, manage emergency response procedures, and maintain familiarity with ADA standards to guarantee an accessible environment for all guests.
Build show info sheets, manage ticketing scanners, oversee merchandise setups, and utilize digital tools (Workday, Slack, When2Work) to streamline venue workflows.