Senior Host Operations Associate II, Posh Live

Poshmark • Sacramento, CA

4d • $32 - $47

About The Position

The Senior Host Operations Associate II will support Posh Live hosts with their day-to-day businesses and help the Posh Live team grow. The role owns host support and coordinates technical issues from initial report through resolution, partnering with the Account Manager, Product, Engineering, and Customer Support to troubleshoot problems, keep hosts informed, and improve the host experience.

The position also helps build processes and resources that make it possible to support a growing host community effectively. Success includes timely, clear support; accurate issue documentation and follow-through; visibility into open issues and next steps; actionable recommendations based on recurring problems; and increasingly efficient support processes.

Requirements

• Experience in customer support, account operations, marketplace operations, or a similar role.
• Strong problem-solving skills and comfort troubleshooting product and operational issues.
• Strong organization and follow-through, with the ability to manage multiple open issues.
• Clear, empathetic communication with hosts and internal partners.
• Good judgment about urgency, business impact, and when to escalate.
• A proactive mindset and willingness to adapt as the business evolves.

Nice To Haves

• Familiarity with Poshmark.
• Experience supporting or using Posh Shows.

Responsibilities

• Support hosts with everyday questions and issues involving product features, show operations, and orders; resolve issues directly when possible and coordinate with other teams when needed.
• Gather details about bugs, reproduce issues where possible, and document clear bug reports that explain their impact on hosts’ businesses.
• Track bug progress with Product and Engineering and follow through until issues are resolved or a clear next step is established.
• Provide hosts with timely updates, explain available workarounds, and close the loop when issues are resolved.
• Identify patterns in host feedback and support requests and bring actionable recommendations to the team.
• Maintain troubleshooting guides, FAQs, and escalation processes to make support faster and more consistent.
• Partner with the Account Manager on host needs and escalations, bringing in account context when needed and ensuring clear ownership of next steps.
• Work with the Posh Live team to identify operational friction affecting hosts’ ability to run shows, fulfill orders, and grow their businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed