Senior Hospice Consultant

Graham Healthcare Group•Midland, MI

21d•Hybrid

About The Position

The Senior Consultant is responsible for driving sales growth by establishing and cultivating relationships with key referral sources in the healthcare industry and serving as a resource for these services. This role involves developing and implementing strategic sales plans, managing territories to increase market share, and achieving referral and growth targets. The position requires cultivating relationships with decision-makers and influencers, conducting daily calls, and assisting in care coordination with effective communication and timely follow-up. The Senior Consultant must provide exceptional customer service, identify and leverage relationships with stakeholders, and navigate unpredictable environments by capitalizing on emerging opportunities. Continuous professional development, ownership for enhancing results, and following coaching feedback are essential. The role demands strong communication skills regarding services offered, assistance with documentation collection, and accurate record-keeping in the EMR system. A performance and results-driven mindset, extensive knowledge of the sales process and services, professional credibility, business/strategic insight, ability to thrive in ambiguity, big picture orientation with attention to detail, a sense of urgency, self-awareness, adaptability, a compliance mindset, and collaboration are key attributes. The role requires the ability to work autonomously and collaboratively within a team, demonstrating professionalism and outstanding customer service, with a proven track record of exceeding sales expectations. Comprehensive knowledge and compliance with federal and state laws governing healthcare marketing are also required.

Requirements

Associate degree, bachelor’s degree preferred.
A minimum of three years of home health marketing experience
Must have and maintain a valid Driver’s License
Maintain automobile insurance coverage
Have access to a reliable automobile
Possesses an extensive knowledge of the sales process and services provided.
Professional credibility
Business/Strategic insight
Thrives in ambiguity.
Big picture orientation with attention to detail
Sense of Urgency
Self-Awareness and adaptability
Compliance mind-set
Collaboration
Exceptional interpersonal and communication skills.
Strong ability to work autonomously and collaboratively within a team environment.
Excels in professionalism and providing outstanding customer service.
Demonstrated success in sales, consistently exceeding sales expectations.
Strong ability to work autonomously and collaboratively within a team environment.
Comprehensive knowledge and compliance of federal and state laws governing marketing of healthcare services.

Responsibilities

Develops, implements, and adjusts a strategic sales plan creating a defined approach to territory management to increase market share and achieve referral, admits, and growth targets in an assigned territory.
Quantifies, prospects, and develops key relationships with strategic referral sources such as hospitals, physicians, clinics, rehabs, nursing homes, assisted living facilities, and independent living facilities.
Cultivates these relationships to gain access and become an established resource to critical decision makers and influencers.
Conducts daily calls with a variety of key stakeholders across the customer segment to establish long-term relationships and achieve sales targets.
Assists in coordination of care for patients with clear, effective communication and timely follow up on patient status.
Provides exceptional customer service through accurate and timely answers to questions posed, and solutions to challenges faced.
Identifies, develops, and leverages positive relationships with internal and external stakeholders to maximize outcomes for the business, customers, and patients.
Navigates effectively though an unpredictable environment by identifying and capitalizing on emerging opportunities.
Views changing conditions as a positive means through which to develop personal capabilities.
Continuously strives to enhance results and takes ownership for professional development.
Follows through on coaching feedback and completes assigned developmental activities to enhance skills, build knowledge, and support career goals.
Capable of communicating detailed information about the services offered.
Assist in the collection of outstanding documentation needed to generate revenue when requested.
Document accurate records of sales activity in the EMR system.