Senior Home Product Analyst (Hybrid)

American Family Insurance•Boston, MA

2d•$88,000 - $145,000•Hybrid

About The Position

The Senior Home Product Analyst supports our Home business portfolio with proactive and insightful strategic decision-making by providing actionable insights that inform pricing, product design, and go-to-market strategies. Your key responsibilities include QUEST 4.0 implementation support, dashboard and BI liaison work, inspections analytics, wildfire strategy support, and other critical business functions. You will also provide support for California, which represents over 12% of Partnership Home written premium and is one of the most complex homeowners markets we manage, requiring significant analyst partnership on eligibility, regulatory, data, and profitable growth initiatives. You will report to the Sr. Manager, Product. In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications. We will not consider candidates who require current or future sponsorship for this position.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience performing complex financial, actuarial or business analysis.
Solid knowledge and understanding of customer, business industry, insurance, underwriting guidelines and risk concepts in area of expertise.
Demonstrated problem-solving and analytical skills to review complex products, and/or lines of business.
Demonstrated experience making independent decisions.
Demonstrated experience in project management methodologies, practices, techniques and tools.

Nice To Haves

Data storytelling experience using tools/platforms such as GCP, SQL, Claude, Excel, Tableau…

Responsibilities

Serve as project lead for implementation of products and services.
Monitor and analyze the performance of the product lines, agent, or book of business.
Evaluate profit factors and conducts analysis of performance data to provide product strategy recommendations relating to profit, growth, retention, and overall book of business.
Develop and maintain effective working relationships with other lines to identify product gaps and opportunities.
Research and develop concepts for complex new or enhanced products and/or services.
Work with partners in pricing/actuarial, claims, etc. to ensure product compliance and financial viability.
Prepare contract language, develop initial underwriting guidelines and standards, and oversee development of new predictive analytics including pricing models and other predictive models.
Serve as subject matter expert in development of contract language and/or underwriting guidelines and ensure product compliance.
Produce detailed competitive research and analysis for personal lines products using a variety of information sources and tools to support decision making.
Analyze all available data forming conclusions regarding our competitive position in the marketplace and provide recommendations to leadership to capitalize on product offerings and geographical areas.
Provide expertise regarding how competitor actions and industry trends influence personal lines ability to meet corporate and divisional objectives.
Make recommendations to management regarding operational and product changes that may enhance our competitive position.
Stay abreast of all rate changes, rating enhancements and program changes by our competitors; research competitor filings, rate and rule manuals to ascertain changes made and their impact on our competitive position.
Ensure analysis and reporting accuracy explaining drivers and insights relating to competitive position changes.