Scheduler

Griswold Home Care For Durham and Chapel Hill•Durham, NC

10d

About The Position

The Senior Home Care Coordinator/Recruiter/Scheduler plays a crucial role in ensuring smooth operations by managing caregiver recruitment, scheduling, and coordination of client care services. This position requires strong organizational skills, attention to detail, and a passion for supporting seniors and caregivers alike.

Requirements

At least 1-2 years in home care, healthcare staffing, scheduling, or a similar role.
High school diploma or equivalent required.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in scheduling software (e.g., ClearCare, WellSky, or similar).
Ability to multitask in a fast-paced environment.

Nice To Haves

Associate or bachelor’s degree preferred.
Knowledge of home care regulations and best practices is a plus.

Responsibilities

Source, screen, and interview qualified caregivers (CNAs, HHAs, and companions).
Conduct background checks, verify credentials, and ensure compliance with company and state requirements.
Facilitate onboarding, training, and orientation for new hires.
Develop and maintain a pipeline of caregivers to meet staffing needs.
Assign caregivers to clients based on skills, availability, and client preferences.
Maintain and update the scheduling system to ensure adequate coverage.
Handle last-minute schedule changes, call-offs, and replacements promptly.
Communicate schedule updates to caregivers and clients efficiently.
Serve as a primary point of contact for caregivers regarding work schedules and client needs.
Maintain strong relationships with clients and families, addressing concerns and adjusting care plans as needed.
Monitor caregiver performance and provide feedback to improve service quality.
Assist in resolving conflicts between clients and caregivers professionally.
Maintain accurate employee and client records.
Ensure all caregivers meet training and compliance requirements.
Assist with payroll and billing by verifying caregiver hours and attendance.
Support the office team with other administrative duties as needed.