Senior Help Desk Support Specialist

CVS Health•Farmers Branch, TX

3d•$19 - $35•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Senior Help Desk Support Specialist, you will be the critical First Point of Contact, providing technical and operational support to two primary groups: Signify Health’s Clinician Network (Providers) and our internal employee base. This role requires a strong 'Customer First' mindset to support our Clinician Network—healthcare professionals (e.g., Nurse Practitioners, Doctors) who use our mobile application for home healthcare services like medical screenings, medication management, and patient information capture.

Requirements

3+ years of successful experience in Service Desk or HelpDesk Support.
Experience supporting Apple iOS and iPad hardware.
Experience supporting Windows 10/11 and related hardware.
Familiarity with web-based applications.
Familiarity with mobile device management tools, such as Google Workspace, Slack, Jamf, and Workspace One.
High School Diploma or equivalent.

Nice To Haves

Demonstrated ‘Customer First’ Mindset and a collaborative approach.
Proven analytical and problem-solving abilities.
Experience utilizing Help Desk ticketing systems.
Strong written and verbal customer service skills.

Responsibilities

Provide technical and operational support to Signify Health’s Clinician Network (Providers) and internal employee base.
Act as the critical First Point of Contact for technical support.
Support healthcare professionals using a mobile application for home healthcare services.