Senior Help Desk Specialist

University of Chicago•Hyde Park, VT

1d•$27 - $35•Onsite

About The Position

Under general supervision, performs payroll and HRIS-related payroll activities requiring strong analytical ability and understanding of payroll processes, time tracking, and compliance requirements. Reviews time tracking, absence and payroll inputs for accuracy and completeness prior to processing. Analyzes payroll and time-related data, identifies discrepancies, and resolves issues by determining root causes rather than applying one-off fixes. With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems. Simulates or recreates a range of straightforward user problems to resolve operating difficulties. Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards. Coordinates and implements updates to network hardware, software systems, and applications. Maintains currency and high level of technical skill in the IT support field. Refers more complex problems to the Supervisor. Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management.

Requirements

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice To Haves

Degree in accounting, business administration, information systems, or a related field.
Background in payroll, HRIS, and time-tracking, or a related analytical role.
Working with timekeeping systems and payroll interaction.
Reviewing transactions for compliance, documentation, and policy alignment.

Responsibilities

Oversees pre- and post-payroll audit processes to ensure accurate processing of biweekly and monthly payrolls for academic, staff, and student employees.
Analyzes Workday Time Tracking and Absence data to ensure proper flow into payroll results.
Responds to and resolves payroll-related inquiries from faculty, staff, and administrators, with a focus on identifying root causes of issues rather than applying transactional fixes.
Provides guidance to departments on payment processing requirements, documentation standards, and proper time and absence entry to reduce recurring errors.
Runs audit and validation reports to identify issues early in the payroll cycle.
Supports payroll adjustments and corrections, including off-cycle payments and mass updates where appropriate.
Cross-trains on specialized payroll functions, such as foreign tax, independent contractor payments, student payments, to provide backup support as needed.
Must be able to work varied schedules to meet payroll processing deadlines.
Performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures.
Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems.
Simulates or recreates a range of straightforward user problems to resolve operating difficulties.
Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Coordinates and implements updates to network hardware, software systems, and applications.
Maintains currency and high level of technical skill in the IT support field.
Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management.
Performs other related work as needed.