Senior Help Desk Specialist

JCS Solutions LLC • Arlington, VA

8d • Onsite

About The Position

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting. Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment.

Requirements

• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills

Nice To Haves

• Prior experience managing help desk operations for DoD, DISA, or DES
• Active Secret clearance required; Top Secret clearance strongly preferred
• Ability to work on-site at Arlington, VA
• Experience leading teams in defense IT support environments
• Familiarity with DoD service level agreements and metrics

Responsibilities

• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed