Senior Help Desk Engineer

Kestra • Austin, TX

5d

About The Position

As the Help Desk IT Support Engineer, you will report to the manager of the Help Desk. You will provide support to internal employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for all our teams.

Requirements

• Bachelor's Degree or applicable experience
• Active Directory management (2+ years)
• Microsoft Deployment Tool imaging console (2+ years)
• Hardware knowledge for Dell workstations/laptops (2+ years)
• File manipulation, shared files/folders networking (2+ years)
• Experience supporting both Microsoft and Mac operating systems (2+ years)
• Experience with Microsoft Office Macros (creation and installation)
• Or equivalent certifications/education
• Enterprise level Antivirus experience.
• Enterprise level VPN experience.
• Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
• Experience with PC hardware build and troubleshooting.

Responsibilities

• Maintain and troubleshoot PC network connectivity to provide maximum uptime.
• Follow standard Help Desk operating procedures
• Log all support requests using request tracking platform.
• Research and make recommendations for new software, solutions, and hardware.
• Set up and test machines for our users.
• Respond to user hardware and software problems.
• Research, download, and test patches, upgrades, and service packs
• Test and document corporate projects as assigned by leadership
• Train new team members and staff
• Manage Microsoft 365 email hosting.
• Promote a positive environment for our team.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior