Help Desk Engineer
About The Position
Heritage Senior Living is seeking an IT Help Desk Engineer to join their corporate support team in West Allis, WI. As an industry leader, Heritage Senior Living provides exceptional senior care and services throughout Wisconsin, with plans to expand. The Help Desk Engineer will be responsible for resolving network issues, configuring operating systems, and providing immediate support using remote desktop connections. They will assist clients via email, chat, and phone, providing quick answers to IT issues or detailed instructions for complex problems. The role involves setting up workstations, mobile devices, and tablets, managing user accounts in various systems, training new users, developing training materials, and maintaining computer hardware. Additionally, the position supports audio/visual needs, installs software, researches IT trends, assists with network maintenance and emergency procedures, ensures system security, performs troubleshooting and repairs, and maintains records of repairs and maintenance schedules. The role also involves identifying computer or network equipment shortages.
Requirements
- Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
- Ability to lift to 50 pounds on regular basis.
- Ability to visually see reading materials, monitors, paper logs, etc.
- Ability to see up to 50 feet.
- Must be able to work 8 to 12-hour days
Responsibilities
- Responding and logging to Helpdesk Emails & Phone Calls
- Set up workstations (Laptops, Desktops, Printers, etc.)
- Setup Mobile Devices (iPhones, Android) & MDM software
- Setup Tablet Devices (iPads, Android)
- Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
- Train and Assist new users on how to use the computer, and software services we provide them
- Develop training materials/manuals and facilitates information systems training
- Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality
- Setup & Assist in Audio & Visual needs when needed (Projectors, TV’s, PowerPoint, Conference Calls)
- Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
- Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
- Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
- Investigating, diagnosing and solving computer software and hardware faults
- Ensure security and privacy of networks and computer systems
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
