Senior Healthcare Account Manager

Fractal Analytics•Connecticut, CT

20d•Onsite

About The Position

Fractal Analytics is seeking a highly experienced Senior Healthcare Account Manager to lead strategic client relationships within the healthcare domain. This role is pivotal in driving business growth, ensuring client satisfaction, and building scalable, long-term partnerships. The ideal candidate will leverage deep industry knowledge and proven leadership skills to achieve these objectives.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
8+ years of progressive experience in account management or business development within the healthcare industry.
A proven track record of managing large, complex accounts and achieving revenue targets.
Deep understanding of healthcare products, services, and the regulatory environment.
Exceptional leadership, communication, negotiation, and interpersonal skills.
Strong analytical and strategic thinking abilities.
Willingness to travel as needed to client sites and industry events.

Nice To Haves

Master’s degree preferred.
Certification in Account Management (e.g., CAM or equivalent) preferred.

Responsibilities

Serve as the primary point of contact and trusted advisor for key healthcare clients.
Develop and nurture strong, long-lasting relationships built on a deep understanding of client needs and objectives.
Manage client expectations, deliverables, and escalations to drive satisfaction and retention.
Develop comprehensive account plans aligned to organizational goals and client strategies.
Lead cross-functional teams (sales, marketing, technical) to execute account plans effectively.
Identify opportunities for account growth and expansion, and drive initiatives to capitalize on them.
Partner with internal stakeholders to develop and implement sales strategies aligned to client objectives and market trends.
Drive revenue growth through upselling, cross-selling, and contract renewals.
Actively pursue new business opportunities within existing accounts and new prospects.
Stay abreast of healthcare industry trends, market dynamics, and the competitive landscape.
Use market insights to identify threats and opportunities, and adjust account strategies accordingly.
Provide strategic recommendations to senior management based on market analysis and competitive intelligence.
Monitor and analyze key account metrics, revenue forecasts, and performance against goals.
Prepare and present regular reports to management and clients on account status, issues, and opportunities.
Use CRM systems and other tools to maintain accurate account records and document client interactions.