Healthcare Account Manager

HealtheConnections•Syracuse, NY

2d•$60,000 - $75,000•Hybrid

About The Position

HealtheConnections is seeking a Healthcare Account Manager to join their Customer Services team. This role involves providing advisory services and project coordination for healthcare organizations, including private practices, labs, community-based organizations, and public health departments. The primary goal is to maintain positive working relationships, ensure customer satisfaction with HealtheConnections’ services, and support the adoption and usage of their health information exchange (HIE) services. The position requires understanding customer needs, supporting training and service rollouts, and developing ongoing relationships as a trusted partner. The role will facilitate project completion, offer advice, support team outreach, deliver training, and drive results for both customers and HealtheConnections. This is an opportunity to work in a constantly evolving industry with continuous learning.

Requirements

4-year degree in healthcare, public health, communications, or related field, or equivalent work experience.
Background in project coordination, training, and meeting facilitation required.
5+ years of proven job experience in account management, sales, or related fields required.
Exceptional verbal communication, written communication, organization, and interpersonal skills required.
Strong technical aptitude and a willingness to learn about technology and data required.
Local travel to visit customer locations or attend events are a small percentage of the job, and a reliable means of transportation is required.

Nice To Haves

Strong preference given to those with healthcare, public health, or health IT experience.
Background in healthcare environments strongly preferred.
Background or knowledge of health information technology a strong plus.

Responsibilities

Conduct outreach activities and provide advisement and support to assigned accounts.
Support and coordinate technical projects between HealtheConnections’ internal team, vendors, and customers.
Drive usage and adoption of HealtheConnections services by following strategic roadmaps, providing excellent trainings, and developing strong partnerships with customers.
Represent HealtheConnections at industry events and exhibitions, occasionally held in the evening or on weekends.
Contribute to special projects or other initiatives as needed.