Senior GTM Systems Administrator

Blue J•Toronto, ON

1d•CA$103,000 - CA$142,000•Hybrid

About The Position

We're looking for a Senior GTM Systems Administrator to support and continuously improve the go-to-market systems that power Marketing, Sales, and Customer Success. Reporting to the Senior Manager, GTM Systems, you'll own the day-to-day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. You'll manage inbound requests, resolve technical issues, implement system enhancements, and identify opportunities to automate repetitive processes and improve efficiency. This is a hands-on role that works closely with cross-functional teams to deliver reliable system support while enabling users through clear documentation and self-service resources. You'll play a key role in ensuring our GTM systems are scalable, well-maintained, and able to support the continued growth of the business.

Requirements

5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
Experience supporting GTM systems within a fast-growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to escalate more complex challenges.
Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI-powered tools to improve efficiency and scalability.
Ability to manage day-to-day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends.

Nice To Haves

Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk.

Responsibilities

Administer, configure, and maintain Blue J's GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
Manage user access, permissions, and overall system health across GTM tools.
Deliver configuration updates and enhancements in alignment with established timelines and project priorities.
Provide first-line support for system requests from Marketing, Sales, and Customer Success.
Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.
Create and maintain documentation that enables users to effectively navigate and use GTM systems.
Support users by providing guidance, documentation, and training resources that encourage self-service where appropriate.
Identify recurring requests and develop scalable resources to improve the user experience.
Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.
Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.
Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day-to-day system operations.