Senior GTM Strategy & Ops Manager (Deployment)

Serval • San Francisco, CA

1d • $200,000 - $260,000

About The Position

At most software companies, the deal is won in the demo and lost in the implementation. The product looks great in a controlled environment, the contract gets signed, and then the customer spends the next six months fighting to get it actually working. Serval is the opposite. We deploy within the customer’s existing systems during the pilot, so they can actually begin automating their IT processes pre-purchase… the ultimate conviction-builder. Once they’ve signed with us, we continue partnering with them to deploy new use cases and train them on how to make the entire company builders on Serval. The value that they get from Serval will be driven by how well we deploy our technical talent. Solutions Engineers, Deployment Strategists, and Deployed Software Engineers are the difference between a pilot that converts and one that falls apart. We need to build our deployment function into an engine that drives sales processes and implementation faster and consistently. Your goal is to design the deployment operating model, staffing strategy, and related initiatives that let us do exactly that, at scale.

Requirements

• An operator with strong analytical rigor. You’re comfortable distilling complex, ambiguous problems into the key insights and decisions that matter.
• A builder, not a coordinator. You don’t just map the process, you roll up your sleeves and build the system, the model, and the playbook.
• Commercially sharp. You understand that how we deploy technical resources is a margin, reputation, and revenue lever, not just an operational detail.
• Relationship-oriented. You know your effectiveness depends on your ability to influence Sales, technical teams, and leadership without owning them.
• High ownership, high slope. You see the gap, you propose the solution, you execute.
• 5 - 8 years across a variety of relevant experiences (with 2+ years of operating experience required):
• Investment banking / VC / PE / Consulting
• Biz Ops & Strategy
• Revenue Strategy & Operations
• Professional Services, Deployment, or Technical Program Management

Responsibilities

• Own the deployment operating model. Define the roles and responsibilities of Sales Engineers, Deployment Strategists, Deployment Success Managers, Deployed Software Engineers, and Solutions Engineers, and how each is leveraged during the sales process, during the pilot, and post-purchase.
• Design the pilot motion. Scope what the pilot process looks like, who owns which responsibilities, and what a clean handoff between sales and deployment, and from pilot into production, actually looks like.
• Drive ARR. Partner with sales & deployment leaders to identify process gaps or ways to accelerate deals to maximize ARR.
• Build the staffing & resourcing model. Create the system that deploys our technical resources optimally across the prospective and current customer base, and determine the headcount required to meet demand as we scale.
• Build the pilot and deployment playbooks. Define what work gets done at each stage, what we own versus what we expect customers to do, and the standards that make outcomes repeatable rather than heroic.
• Build KPI reporting that shows the business, and our customers, what a healthy, efficient deployment looks like, from time-to-value to resource utilization.
• Partner closely with Sales, the post-sales Customer team, and Leadership to ensure technical resources are deployed where they create the most value, and the realities of deployment shape how we sell.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed