Senior Growth Manager (Account Manager) - Vancouver

SpotHero•Vancouver, BC

22d•CA$75,200 - CA$94,000•Remote

About The Position

SpotHero is seeking a Senior Growth Manager to join our Canada team! A Senior Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles.

Requirements

Bachelor’s Degree or equivalent with 5+ years experience in sales and account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally
Self-motivated and driven attitude where you will work towards achieving new goals
Ability to maintain a high level of productivity while managing multiple competing priorities
Desire to work closely with others in a collaborative manner
Demonstrated mentoring and leadership skills

Nice To Haves

CRM Experience, Salesforce preferred
BI Tool Experience, Looker preferred
Parking Industry experience

Responsibilities

Analyze and optimize SpotHero's parking supply across multiple major markets.
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
Develop and nurture productive long-term client and industry relationships.
Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
Meet and exceed revenue targets
Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
Onboard and train new clients. Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
Host or travel to client meetings, events, and social gatherings.
Attend industry related conferences and tradeshows, if applicable.
Represent SpotHero and build brand awareness.
Stay current on industry trends
Identify and research prospective leads to approach during the event.
Build and strengthen relationships with clients through attending social events.
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
Work with Region Managers to develop junior team members. Be a team leader.
Work cross functionally to improve internal processes