Account Growth Manager

Jenzabar

6d•$53,000 - $64,000

About The Position

The Account Growth Manager is primarily responsible for selling Jenzabar Software, services, managed services, and third-party partner products to existing Jenzabar clients. This role also focuses on retaining clients by increasing client satisfaction, product adoption, and keeping clients informed about Jenzabar Products, strategies, and vision. Additionally, the Account Growth Manager will help facilitate and coordinate deliverables such as new application acquisitions, application upgrades, SSO implementations, and Cloud system migrations by ensuring project milestones are scoped, monitored, and achieved within budget. This person will primarily cover a territory of the Western half of the United States and some international clients.

Requirements

BS, BA Degree, or equivalent experience
3+ years Sales experience – experience in Higher Education sales preferred
1+ years Project Management experience
Ability to work independently
Excellent organizational skills
Ability to communicate well with others
Ability to work in a team environment
Comfort level with evolving and ever-changing technology
Ability to translate complex technical concepts to functional end users
Strong problem-solving and software troubleshooting skills required
Excellent presentation skills (to various audiences - executives & individual contributors)
Excellent written and verbal communication skills
Proven effective listening skills
Proficient with Microsoft Office Suite and other desktop applications
A passion for customer service

Responsibilities

Execute sales strategies designed to achieve revenue goals and demonstrate consistent and predictable performance.
Prepares growth/retention number(s) on a quarterly basis.
Works collaboratively with Product Development, Product Lifecycle Consultants, and Product Quality Analysts on customer sales, retention, relationships, satisfaction, and upgrades.
Work with Jenzabar Teams on developing Leads and pipeline of prospective clients.
Develop grass roots marketing campaigns strategies to promote new and existing products.
Demonstrates ability to build strong executive relationships and sell within traditional IT hierarchy as well as non-IT business units.
Plans, prepares, and coordinates all sales-related activities from executive presentations to product demonstrations.
Maintains a high level of client satisfaction and loyalty with clients throughout and after the sale to ensure successful implementation and maximum customer satisfaction.
Manage complex sales situations and large projects, influencing clients and defusing potential problems by using your knowledge of complex business challenges to identify solutions.
Prepares and delivers proposals and contracts with the ability to negotiate standard and non-standard T&Cs.
Manage multiple large scale, campus wide software implementation projects from contract signing to post go live.
Work with Jenzabar Teams to prepare detailed project plans including resource allocations/tasks, deliverable dates, and milestones required to deliver the project on time and within budget.
Effectively negotiate timelines with customers.
Work with Jenzabar Teams to schedule, prioritize tasks, manage timelines, and maintain open and timely communication.
Provide a timely response to customer questions & requests.
Practice continuous learning through self-guided reading and research of relevant business practices and strategies in higher education needs/expectations.
Perform assigned tasks with minimal supervision.
Communicate information clearly, accurately, and timely to Jenzabar Teams and clients.
Gain a sound understanding and knowledge of the client's requirements.
Understand the client’s business processes as they relate to the software.
Share knowledge and insights.
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
Other duties as assigned by management.