Senior Global Program Manager
Canon Careers•DE-Wilmington US-NJ-Roseland US-NY-New York US-PA-Philadelphia, NY
•Remote
About The Position
Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Requires up to 60% travel (valid driver’s license and acceptable driving record necessary).
- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.
- Must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
Nice To Haves
- Customer Success experience preferred.
Responsibilities
- Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
- Maintain strong relationships and resolve customer issues.
- Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Ensure compliance with industry standards and regulations in all program activities.
- Support P&L, revenue, and profit targets under leadership guidance.
- Align delivery and adoption with strategic goals to drive measurable client outcomes.
Benefits
- Employee referral bonus
- Employee discounts
- Volunteer opportunities to give back to our local community
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
