Senior GIS Integration Engineer

Geonexus•Ann Arbor, MI

5d•Remote

About The Position

Geonexus has been developing integration platforms for over 16 years, connecting Esri ArcGIS with essential enterprise systems for utilities and other asset-intensive organizations. Our primary product, Geonexus Integration Platform (GIP), synchronizes data between GIS and systems like SAP, Maximo, Oracle, CIS, OMS, and ADMS, crucial for operations in utilities, pipelines, transportation, facilities, and government. We are expanding our Platform Enablement and Support (PE&S) team to support both GIP and our new cloud-native platform, GIC. In this role, you will lead the onboarding, implementation, and enablement processes for customers and partners using Geonexus integration platforms (GIP and GIC). You will collaborate directly with utility GIS, IT, and operations teams, as well as Engineering, Product Management, customers, and system integration partners to ensure successful deployments and ongoing operational use. This position is key to empowering our customers and partners to effectively implement, manage, and scale Geonexus integration platforms within critical utility and infrastructure environments.

Requirements

5+ years implementing enterprise software, GIS, or integration platforms
Strong hands-on experience with Esri ArcGIS Enterprise, ArcGIS Pro, geodatabases, and web services
Direct experience integrating ArcGIS with enterprise systems (SAP, Maximo, Oracle, CIS, OMS, ADMS, or similar)
Strong SQL and comfort troubleshooting across APIs, REST services, authentication, and networking
Track record working directly with utility GIS, IT, or operations teams
Clear technical communication with both engineers and business stakeholders
Ability to manage multiple customer engagements simultaneously

Nice To Haves

ArcGIS Utility Network experience
Background in iPaaS, middleware, ESB, or event-driven integration patterns
Experience delivering customer training or technical workshops
Familiarity with Jira, Zoho, and Microsoft 365
Cloud platform and SaaS implementation experience

Responsibilities

Lead customer and partner onboarding activities for new and existing Geonexus deployments, from kickoff through go live
Facilitate technical and functional workshops with customer, partner, GIS, IT, and operations teams
Configure integrations between ArcGIS and enterprise systems such as SAP, Maximo, Oracle, CIS, OMS, ADMS, and related platforms
Support both direct customer implementations and partner led deployment activities
Guide customers and partners through testing, cutover, adoption, and operational readiness
Deliver administrator and user training sessions for customers and implementation partners
Advise customers and partners on implementation patterns, configuration strategies, and operational best practices
Diagnose integration issues across APIs, authentication, networking, permissions, and connectivity
Analyze data mappings, synchronization workflows, and integration logic to resolve customer-reported issues
Investigate performance, system behavior, and data-quality problems in production environments
Work through logs, XML, SQL queries, and configuration files to identify root causes
Partner with Engineering on defect resolution and product improvements
Contribute to onboarding playbooks, troubleshooting guides, and knowledge base content
Train and mentor implementation and support team members
Support partner enablement and certification initiatives as we grow our delivery ecosystem