Senior Genesys Cloud PS Consultant

Miratech

1d•Remote

About The Position

We are looking for a Senior Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions.

Requirements

5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
3+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.

Responsibilities

Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
Modify Genesys system configurations to meet evolving business requirements and operational factors.
Lead the planning and execution of new contact center technology deployments and system upgrades.
Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
Contribute to the seamless switchover of Genesys contact center systems to the production environment.