CX Project Manager (Genesys Cloud experience)

Miratech

15h•Remote

About The Position

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Requirements

3+ years of experience in project management with CCaaS.
Experience with Genesys Cloud transformations is required
Business analytics skills.
In-depth experience with identifying and understanding the user and business needs.
Master's or bachelor's degree, preferably in Technical and/or Economics Science.
Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
Excellent self-management, planning, organizational, presentation, and analytical skills.
Attention to detail.
Perfect communication and interpersonal skills.
Upper-Intermediate or higher English.
Ability to work in a multicultural team

Nice To Haves

Technical hands-on experience with Genesys Cloud platform is a plus.

Responsibilities

Coordination of project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Maintain project plans, including schedule and project timeline, team plans, etc.
Meet targets criteria within the project.
Identify and manage risks to ensure delivery is on time.
Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
Project cost management.
Develop and maintain strong business relationships.
Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.