Senior Full Stack Software Engineer - Consumer Operations

Upside•Austin, TX

2d•Hybrid

About The Position

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. At Upside, engineers are expected to gather the right context from those around them and take thoughtful, calculated risks. By doing so, we help our teams move quickly and make informed decisions that lead to high quality software and delightful user experiences. We're looking for engineers who are curious about the “why” behind what we build, and strive to understand the bigger picture so they can make better technical choices. We value individuals who seek out opportunities to improve our systems and deliver real business impact through their work. We embrace change and foster open conversations to help ideas evolve and grow.

Requirements

Guide, mentor and upskill the team to raise overall effectiveness and impact
Drive experiences that deliver measurable business value
Apply an analytical mindset to experiment, learn, iterate and grow
Debug complex systems by interpreting data, forming hypotheses and making meaningful improvements
Build with semantic HTML, CSS, and core JavaScript concepts
Apply strong knowledge of core web and browser fundamentals (e.g., how a browser parses and constructs a web page)
Write reliable automated tests as a foundation for quality
Demonstrate a proven ability or strong desire to apply generative AI across the SDLC, from ideation and design to coding, testing and release, to increase velocity and quality

Nice To Haves

React
Typescript
JavaScript
Python
Snowflake
AWS (including API Gateway, Lambda, DynamoDB, Cloudwatch, EventBridge)
Terraform
SQL/MySQL
Github Actions
Experience with AI tools, including OpenAI and Github Copilot

Responsibilities

Help cultivate a collaborative and safe environment
Learn and innovate on the ways we can improve our system
Hone in on gaps in quality, security, performance, and speed of execution and generate buy-in to raise those bars
Partner deeply with cross functional teams
Proactively surface insights and turn them into technical action
Record decisions, communicate tradeoffs, and ensure others can build upon your work
Set clear expectations on delivery
Focus on setting an accurate and achievable goal from the start, and then keeping close alignment with key partners when milestones shift
Put the customer at the center of every decision
Strive to build best in class consumer experiences, proactively surfacing friction in the journey and partnering with peers to remove it
Challenge the status quo when it makes the team and business better
Learn from those around you while utilizing data to advocate for informed change
Thrive at the intersection of systems and storytelling
Create helpful insights for merchants tracking their value on the platform
Provide accurate billing or payments
Ensure the customer journey is well understood
Bring empathy for both merchants and consumers and build solutions that empower others to experiment, iterate, and act confidently
Care about building resilient systems that scale
Bring a mindset of continuous improvement
Know when to invest in observability, automation, or new infrastructure to reduce toil and improve outcomes for the team and end users
Believe that pulling quality upstream starts with engineering
Champion best practices, encourage early testing and validation, and work closely with peers to build a culture of quality from the ground up