Senior Full Stack Java Engineer - Workforce Management (WFM)

Miratech

1d • Remote

About The Position

Miratech is seeking a Senior Full Stack Engineer to join its Workforce Management (WFM) product stream. The role involves building enterprise-scale solutions for contact center forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting. The engineer will use Java and Spring Boot to deliver scalable services, React with TypeScript to build workforce applications, and Node.js where appropriate for integrations or supporting components. The position calls for translating complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage, and practical knowledge of WFM processes or products is preferred.

Requirements

• 8+ years of experience in full-stack software development, including ownership of production applications.
• Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
• Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence.
• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
• Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
• Experience developing, deploying, or supporting cloud-based and containerized applications.
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice To Haves

• Experience with AWS services and Amazon Connect.
• Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
• Exposure to workforce analytics, optimization techniques, or operational research concepts.
• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot.

Responsibilities

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to data integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Benefits

• Comprehensive compensation and benefits package, including health insurance.
• Relocation program.
• Flexibility associated with remote work.
• Professional development opportunities, including certification programs, mentorship and talent investment programs, and internal mobility.
• Inclusive and supportive work environment with open communication and regular team-building company social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed