Senior Front Office Assistant | Outpatient Cardiology | St Cloud

Orlando Health•Saint Cloud, FL

About The Position

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The position operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. The role is with Orlando Health Heart and Vascular Institute, which provides cardiovascular care across multiple specialties and locations in Central Florida.

Requirements

High school graduate or equivalent.
Typing speed of approximately 30 words per minute, or ability to successfully demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT.
Two years of experience in a medical office environment.

Responsibilities

Comply with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Handle multiple tasks, answer telephones, take messages, and file lab reports, medical records, and other information according to practice policies and procedures.
Perform word processing and spreadsheet data tasks.
Perform charge entry and cash handling.
Liaise between physicians, patients, and insurance companies, including obtaining referrals and/or authorizations.
Maintain reasonably regular and punctual attendance in accordance with Orlando Health policies and applicable standards.
Maintain compliance with all Orlando Health policies and procedures.
Participate in Quality Assurance and Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Maintain a clean, safe, and organized office.
Act as a liaison to assist the office billing service as requested.