Senior Front Office Assistant - Orlando Health Cancer Institute - Surgical Clinical Staff

Orlando Health•Orlando, FL

4d•Onsite

About The Position

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The role operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. The position is located at 22 W Underwood St, 4th floor, Orlando, FL 32806, and is scheduled Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

High school graduate or equivalent.
Typing speed of approximately 30 words per minute, or ability to demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT.
Two years of experience in a medical office environment.

Responsibilities

Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Manage multiple tasks, answer telephone calls, take messages, and file laboratory reports, medical records, and other information according to office policies and procedures.
Perform word processing and spreadsheet data entry.
Perform charge entry and handle cash.
Serve as a liaison among physicians, patients, and insurance companies, including obtaining referrals and authorizations.
Maintain regular and punctual attendance in accordance with applicable policies and standards.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently and maintain a clean, safe, and organized office.
Assist the office billing service as requested.