Senior Front Office Assistant - Orlando Health Cancer Institute - Medical Clinical Staff

Orlando Health•Orlando, FL

1d•Onsite

About The Position

Orlando Health Cancer Institute is a leading cancer care provider in Florida, offering comprehensive, multidisciplinary care across multiple treatment and practice locations. Specializing in over 200 types of cancer, the institute utilizes state-of-the-art technologies and supports a robust research program with access to innovative treatments and clinical trials. The institute is accredited by the Commission on Cancer and has earned accreditations in various specialties. Orlando Health Cancer Institute is part of the Orlando Health system, known for its award-winning hospitals and extensive network of care facilities. Orlando Health is committed to providing comprehensive benefits, including career-growing educational programs and well-being services, with benefits starting on day one and offering flexibility. The Senior Front Office Assistant performs routine computerized scheduling and administrative functions within an ambulatory/physician office, reporting to the Department Manager or other designated leadership. This position is located at the Cancer Institute Downtown and operates on a schedule of 8:30 am - 5:00 pm.

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Responsibilities

Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Handles multiple simultaneous tasks, answers telephones, takes messages, files lab reports, medical records, and other information according to practice policies and procedures.
Performs word processing and spreadsheet data entry.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient, and insurance companies, including obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
Practices efficient use of supplies.
Maintains a clean, safe, and organized office.
Acts as a liaison to assist the office billing service as requested.