Front Office Assistant - Orlando Health Cancer Institute - GYN
About The Position
Orlando Health Cancer Institute is a leading cancer care provider in Florida, offering comprehensive, multidisciplinary treatment across multiple sites. Specializing in over 200 types of cancer, the institute utilizes state-of-the-art technologies and supports physician involvement in research and clinical trials. It is accredited by the Commission on Cancer and has earned accreditations in various specialties. Orlando Health Cancer Institute is part of the larger Orlando Health system, known for its extensive network of hospitals and outpatient facilities. Orlando Health is committed to providing comprehensive benefits, including career-growing education programs and well-being services, with benefits starting on day one and offering flexibility. The Front Office Assistant role supports the daily activities of ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals, under the supervision of management.
Requirements
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Benefits
- career-growing FREE education programs
- well-being services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
