Senior Front Office Assistant-Lake Nona-Pediatrics-Orlando Health Physician Associates

Orlando Health•Lake Hart, FL

2d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, part of the Orlando Health Medical Group. With over 225 providers, they offer care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages. As part of the integrated Orlando Health system, their providers can easily refer and coordinate care. They have numerous convenient locations across Central Florida, offering same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the larger Orlando Health system, known for its award-winning hospitals, specialty institutes, and outpatient facilities. They are committed to providing excellent benefits, including career-growing FREE education programs and well-being services, with benefits starting on day one and flexible options. The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office under the direction of various management roles. The specific location for this role is 11739 Narcoossee Road, Suite 300, Orlando, FL 32832, with operating hours from Monday to Friday, 7:30 am to 5 pm. Candidates with customer service, medical front office, and pediatric office experience are preferred, as are bilingual candidates (English and Spanish).

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Nice To Haves

Customer service experience
Medical front office experience
Pediatric office experience
Bilingual candidates preferred (English and Spanish speaking)

Responsibilities

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
Performs word processing and spreadsheet data.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Maintains a clean, safe and organized office.
Act as a Liaison to assist office billing service as requested.