Senior Front Desk Associate

Trinity Health•Albany, NY

2d•$19 - $24•Onsite

About The Position

This is a full-time administrative position in Albany, NY, located at 1 Pine West Plaza. St. Peter's Health Partner's is seeking a Senior Registration Associate to perform and coordinate clerical duties for the efficient and service-oriented operation of a medical practice. The role involves performing all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates. The position offers quality of life where career opportunities and quality of life converge, with a strong orientation program, generous tuition allowance, and career development. Work/Life balance is supported with Monday to Friday office hours.

Requirements

Strong leadership skills required.
High School Diploma/Equivalent Required.
Demonstrated proficiency with Microsoft Office products and other computer applications.
Demonstrated experience with delivering successful customer service.
Demonstrated experience with handling multiple priorities in a deadline-driven environment.
Managing difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows, including scheduling and registration, check-in, check-out, charge entry/claims, and end of day processes.
Perform general duties including document processing, scanning, and inbox monitoring.
Ensure distribution of work throughout the team is sufficient to meet daily schedules.
Display leadership qualities.
Manage daily staffing needs in coordination with office and float pool managers.
Serve as a mentor and role model to all colleagues.
Schedule patient appointments to maximize patient access.
Handle all incoming calls and direct them appropriately.
Register patients, obtain necessary consent forms and patient demographic data.
Collect co-pay at check-in/or check-out when applicable, document monies collected, and generate patient receipts.
Act as a liaison between patients and clinical staff; monitor for delays and inform patients.
Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtain referrals for specialist office visits.
Consistently and accurately pass charges in accordance with office policies and procedures.
Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record, ensuring accuracy in compliance with expected standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with all team members to ensure quality patient care at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross cover other areas as needed.