Senior Front Desk Associate

Trinity Health•Albany, NY

1d•Onsite

About The Position

This is a full-time, day shift administrative position in Albany, NY, located at 4 Palisades Dr. The Senior Registration Associate is responsible for performing and coordinating clerical duties related to the efficient and service-oriented operation of a medical practice. This role involves performing all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates. The position focuses on performing and coordinating front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows, including scheduling and registration, check-in, check-out, charge entry/claims, and end-of-day processes. General duties include document processing, scanning, and inbox monitoring.

Requirements

Strong leadership skills required
High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applications
Demonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Managing difficult customers respectfully and without confrontation
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred
Previous medical office experience preferred

Responsibilities

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: Scheduling and registration, Check-in, Check-out, Charge entry/claims, End of day processes
General duties including but not limited to: Document processing, Scanning, Inbox monitoring
Ensure distribution of work throughout the team is sufficient to meet daily schedules
Display leadership qualities
Manages daily staffing needs in coordination with office and float pool managers
Serve as a mentor and role model to all colleagues
Schedules patient appointments to maximize patient access.
Handles all incoming calls and directs appropriately.
Registers patient obtains necessary consent forms and patient demographic data.
Collects co-pay at check-in/or check-out when applicable.
Documents monies collected and generate patient receipts.
Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtains referrals for specialist office visits.
Consistently and accurately passes charges in accordance with office policies and procedures.
Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record.
Parses accurately in compliance with expected standards.
Maintains patient confidentiality and adheres to HIPAA regulations.
Works cooperatively with all team members to ensure quality patient care at all times.
Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Cross covers other areas needed