Senior Fraud Mitigation Specialist

American Business Bank•Los Angeles, CA

9h•Hybrid

About The Position

This role conducts, assists, and reviews investigations into disputes and suspicious/fraudulent activities, ensuring compliance with regulations. The specialist acts as a subject matter expert and liaison between internal departments and customers to facilitate efficient remediation. Key responsibilities include monitoring fraud cases, handling escalations, and researching suspicious check activity to prevent potential fraud. The position requires a strong understanding of BSA, AML, OFAC, and CIP compliance, and involves preparing management reports on fraud trends.

Requirements

Proficient knowledge of the Bank Secrecy Act, USA Patriot Act, and OFAC.
Ability to identify and mitigate potential risk issues.
Experience with BSA, AML, OFAC, and CIP compliance support.
Experience creating, maintaining, and/or reviewing fraud cases within a fraud case management system (e.g., Abrigo BAM+ Fraud Case Management system).
Experience reviewing in-clearing items within a system (e.g., Oasis system) for validation.
Ability to compare signature to signature card, check stock, number of signatures required with dollar limits, payee, endorsement, and sequential order of checks.
Ability to consult with customers to determine authenticity of items.
Ability to perform customer requested research.
Excellent communication skills, both verbal and written.
Strong delegation skills.
Ability to play a positive role with less experienced department staff.
Ability to complete administrative tasks correctly and on time.
Ability to perform the position safely, without endangering the health or safety of themselves or others.
Ability to report potentially unsafe conditions.
Regular and reliable attendance.

Nice To Haves

Assists independent, state and federal regulator auditor inquiries.
Serves as the main point of contact for Department escalations.

Responsibilities

Conducts, assists, and reviews investigations of disputes, suspicious, and/or fraudulent activities in accordance with state and federal regulations.
Serves as a subject matter expert and liaison between internal departments and customers for remediation efforts.
Reviews and monitors open fraud cases, remediation efforts, and activity, escalating when necessary.
Reviews possible fraudulent check activity and conducts research to verify payments and prevent fraud.
Ensures compliance with the Bank Secrecy Act Compliance Program, including record keeping and red flags.
Maintains proficient knowledge of the Bank Secrecy Act, USA Patriot Act, and OFAC.
Reports suspicious activities to the BSA department for analysis and responds to inquiries differentiating suspicious from non-suspicious activity.
Identifies and mitigates potential risk issues against the Bank and provides BSA, AML, OFAC, and CIP compliance support.
Assists and leads less experienced Fraud Mitigation Specialists in investigations and resolutions of disputes and fraudulent activity.
Ensures reports are filed with appropriate law enforcement, federal agencies, and management.
Takes necessary action to protect customers and the bank to minimize losses.
Serves as a point of contact for customers during the fraud mitigation process.
Coordinates efforts amongst various departments within the Bank for fraud-impacted services.
Resolves and reports escalations to the Fraud Operations Manager.
Creates, maintains, and/or reviews fraud cases within the Abrigo BAM+ Fraud Case Management system.
Prepares and analyzes management reports on fraud and Red Flag Identity Theft trends.
Reviews in-clearing items within the Oasis system for validation, comparing signatures, check stock, endorsements, and other potential red flags.
Consults with customers to determine authenticity of items and initiates remediation for identified fraud.
Reports discrepancies to their direct manager.
Performs customer-requested research and resolves customer inquiries and issues.
Answers telephones, answers questions, and directs calls to appropriate personnel.
Assures compliance with all Bank policies, procedures, and applicable banking laws, rules, and regulations.
Gathers data and prepares reports for Senior Management, audits, and other personnel for special projects.
Plays a positive role with less experienced department staff through communication and delegation skills.
Completes administrative tasks correctly and on time, supporting the Bank’s goals and values.
Performs the position safely, without endangering health or safety, and reports unsafe conditions.
Maintains regular and reliable attendance.