Senior Fraud Investigator

Ascensus•Phoenix, AZ

12d•Remote

About The Position

The Senior Fraud Investigator is a senior individual contributor responsible for leading complex or high-impact investigations, identifying emerging fraud patterns, and serving as a subject matter expert within the fraud function. This role is expected to operate with a high degree of independence and sound judgment while managing complex casework and contributing to broader fraud risk strategies. In addition to conducting investigations, the Senior Fraud Investigator helps strengthen the fraud program by identifying root causes, recommending control or process improvements, and partnering across the organization to improve fraud prevention and response.

Requirements

Minimum of 3–7 years of progressive experience in fraud investigations, financial crimes, or financial services risk management
Strong experience conducting complex investigations involving multiple data points, linked accounts, and suspicious activity patterns
Strong knowledge of fraud typologies, investigative techniques, and fraud risk management practices
Proven ability to identify emerging fraud patterns and translate findings into actionable recommendations
Ability to operate independently and exercise sound judgment in high-risk or ambiguous matters
Strong analytical, critical thinking, and problem-solving skills
Exceptional written and verbal communication skills
Demonstrated ability to communicate with senior stakeholders and cross-functional partners
Strong attention to detail and commitment to quality
Proficiency with case management, monitoring, and reporting tools
Experience in banking, financial services, retirement services, wealth services, fintech, or law enforcement
Experience supporting fraud control improvements or investigative process enhancements
Bachelor’s degree or equivalent combination of education and relevant experience preferred
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours.
Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use.
If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required.
If you are unsure of your internet speed, please check with your service provider.
Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router.
Please ensure that you are able to meet these expectations before applying.

Nice To Haves

Certifications such as CFE, CAMS, or CFCS are a plus

Responsibilities

Lead complex fraud investigations involving multiple accounts, transactions, channels, and/or subjects
Identify and analyze emerging fraud trends, typologies, and risk indicators
Conduct root cause analysis of fraud events and identify opportunities to strengthen fraud controls
Use internal systems, reporting, and available data sources to investigate linked activity and suspicious patterns
Prepare clear, concise, and comprehensive case documentation, investigative summaries, and escalation materials
Support high-priority escalations and complex fraud events requiring timely containment and coordination
Partner with operations, compliance, legal, technology, and other stakeholders to support investigative outcomes
Help improve investigative procedures, documentation standards, and case management practices
Provide subject matter expertise and guidance to business partners and team members as needed
Identify opportunities for process improvement and stronger fraud mitigation practices
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.