Senior Fraud Investigator

Volkswagen AG

10d•$66,500 - $119,800•Remote

About The Position

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition. This position is Career Level 18P and Home Based with a Role Classification of Fully Remote. Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. In the state of California, the salary range is $73,200 - $109,800. In the state of Colorado, the salary range is $66,500 - $86,700. In the state of Washington, the salary range is $73,200 - $109,800. In New York City, New York, the salary range is $79,800 - $119,800. In Westchester County, New York, the salary range is $79,800 - $119,800.

Requirements

5-7 years of experience in a field either directly or indirectly related to the detection or deterrence of fraud.
High School Diploma
Analytical and conceptual thinking – logical, creative, and strategic
Proven ability to effectively diffuse escalated conversations
Strong communication skills – interpersonal, ability to lead, presentation and written
Technical proficiency in Default Manager, DeFi, Outlook, and Excel; PowerPoint a plus
Integration – joining people, processes, or systems
Influencing and negotiation skills
Problem solving
Credit underwriting practices
Knowledge of legal system
Compliance
Certified Fraud Examiner (CFE)
Strong interpersonal communication skills to interview suspects to obtain information, develop leads, and extract confessions
Data mining and analysis – gathering evidence, analyzing information, documenting findings, interviewing witnesses
Strong ability to partner with various lines of business with procedural knowledge to provide guidance and service to achieve desired results
Self-motivated and goal oriented; functions well in a team environment
Demonstrates ability to achieve results through leadership, collaboration, negotiation, and diplomacy
Demonstrates strong listening, written, and oral communication skills

Nice To Haves

Bachelor's Degree

Responsibilities

Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations
Oversees investigative, monitoring, and recovering, when appropriate, all suspected fraudulent accounts identified by front-line representatives or through internal investigations.
Large Fraud Ring Investigations (multi dealer, multi-unit)
Multi-state Fraud situations
Manage Recoveries process
Dealer Buy-back reviews and submission to Fraud Operations Manager
Identify and investigate suspected dealer fraud; review operational practices, interview dealer management, provide comprehensive report of findings to VCI management groups
depositions, mediations, arbitrations, etc.
Manage investigative efforts on all high balance accounts
Support VCCI (Canada) with fraud investigations
Legal Matters; opening matters, liaison with council on working out settlements
Developing and maintaining working relationships with various law enforcement agencies; acting as a liaison with law enforcement agencies
Represent organization in handling court appearances
Responsible for filing Police reports or complaints as situation warrants
Provide recommendations to Management the pursuit of legal recovery efforts, when appropriate, on fraudulent accounts. Once approved, prepare documents, respond to requests, track updates, and assist legal counsel in the effort to resolve the case(s).
Manage a fraud database; audit and ensure accuracy
Develop Fraud Detection Tool, refine output and integration with processes and other VCI systems
Review accounts worked by Investigators for accuracy, effectiveness, and developmental opportunities
Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations.
Identify and implement process change in Credit Decision process to reduce fraud within auto decisioning
Train and support Credit Decision team to identify red flags and improve manual fraud detection
Promote fraud detection best practice within dealership