Senior Fraud Investigator

Questrade Financial Group•Toronto, ON

8d•Hybrid

About The Position

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

Requirements

Hold a University degree in business, statistics or criminology
Have 3-5 years of relevant experience relating to fraud.
Have deep knowledge of risk and technology management as applied to fraud and/or criminal risk
Are a seasoned professional with a combination of education, experience and industry knowledge
Have strong communication skills with clients, vendors and leadership
Are self-motivated, energetic and results-oriented and committed to adding value to the organization
Have a solid understanding of Google Suite applications and their functionality
Have strong analytical, problem solving and investigative skills relating to a wide variety of banking and investment products and services
Are knowledgeable in financial products, services, and processes

Nice To Haves

Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Responsibilities

Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
Conducting independent analysis and assessment to resolve current investigations and reduce future fraud incidents.
Building effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate on investigations).
Integrating information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Analyzing and assessing incidents and cases that may be complex and require knowledge on several different product lines.
Conducting in-depth reviews and thorough link-analysis.
Analyzing data and information to provide insights and recommendations.
Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining required actions.
Documenting actions and information found throughout the investigation to develop and maintain account/case files.
Developing and maintaining an understanding of the financial crime management processes, frameworks and techniques.
Providing input and developing recommendations for process and customer service improvements.
Preparing reports, notifications and activity/case filings for senior leadership or as required.
Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Exercising judgment to identify, diagnose, and solve problems.
Providing guidance, training and awareness to the organization (including Fraud Analysts and Investigators) to ensure they adhere to best practices and industry standards.
Other duties or accountabilities as needed.