Fraud Investigator

OneMain Financial•Baltimore, MD

1d•Hybrid

About The Position

The Fraud Investigator has an above average understanding, background and aptitude related to personal loan and credit card lending, collections, or fraud investigations with the ability to apply that understanding to handle fraud matters escalated from various referral sources. This position will operate in a fast-paced and high-volume environment to support and assist Fraud Managers and Senior Investigators in detecting and deterring fraud with specific efforts dedicated to preventing and/or recovering at-risk funds while pursuing criminal elements targeting our products and customers. The FI works closely with Fraud Managers, Senior Investigators, and all levels of management and a variety of departments (Branch Network, Centralized Operations, Credit Card Operations, Human Resources, Risk, Training, Legal and Operations, among others). In the Role Analysis, product, and operational knowledge, attention to detail, understanding of criminal law and the judicial processes, collaborative contacts in law enforcement and the industry along with investigative and interviewing skills.

Requirements

Minimum of 2 years’ experience in financial services (personal loan origination, credit card servicing and collection) or investigations/law enforcement.
Proficiency with basic office software and skills: MS Office – Word, Excel, and Outlook.
Working knowledge of financial products and associated processes and an understanding of basic investigative procedures.
A working knowledge of government/regulatory statutes as they relate to financial services and fraud.
Effective communication skills - both verbal and written needed for casework and obtaining cooperation of other parties.
Ability to work as part of a team and independently, as circumstances dictate.
Judgmental skills necessary to escalate high-risk matters to Fraud Manager, Senior Investigator and/or management.
Motivated and results oriented with ability to work remotely effectively.
Able to multitask and handle a diverse and high-volume caseload.

Nice To Haves

Some college preferred

Responsibilities

Collect and document investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs.
Provide timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products.
Occasionally assist other members of the fraud team in various collateral project assignments.
Initiate communication with individuals potentially affected by fraudulent activities or scams and perform a comprehensive root cause analysis to identify issues and contributing factors.
Conduct outbound calls to customers to verify transaction legitimacy, clarify case details, and gather additional information to support investigations.
Perform comprehensive root cause analysis to identify process gaps, control failures, or behavioral trends contributing to fraud incidents.
Collaborate with cross-functional teams to resolve fraud cases and implement preventive measures.
Analyze fraud patterns and escalate high-risk cases with well-documented findings and recommendations.