Fraud Investigator II

Grow Financial Federal Credit Union • Tampa, FL

1d • Hybrid

About The Position

At Grow Financial Federal Credit Union, the focus is on service to 300,000 members, 600 team members, and local communities, operating as a credit union dedicated to serving people, not profit. The company fosters a diverse, collaborative culture, consistently recognized as a Top Workplace. They offer a flexible "work from where you do your best work" strategy, providing remote, hybrid, and in-person roles for team members across the U.S. Opportunities for connection are provided through video collaboration, digital tools, community service initiatives, and various activities. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in specific states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Requirements

• High school diploma or equivalent required
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations
• Exercises mature judgment and critical thinking skills
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Ability to effectively operate standard office equipment in a remote or in-office environment

Nice To Haves

• Associates Degree preferred

Responsibilities

• Independently managing a broad range of fraud case types
• Contributing to fraud prevention initiatives
• Bridging operational execution with emerging fraud trends
• Supporting collaboration with technical partners to understand system outputs and fraud patterns
• Daily review of predictive reports and taking appropriate actions on accounts
• Participation in Fraud Team area-related projects
• Training/education of credit union members and employees on fraud related topics

Benefits

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans
• Professional Development Reimbursement of up to $5,250 per year for full-time team members
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members
• Retirement Benefits (401K) Grow matches up to 8% for team members
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees