Senior Fraud Analyst - Remote

UnitedHealth Group•Draper, UT

14d•$72,800 - $130,000•Remote

About The Position

The Senior Fraud Analyst is a member of the Bank Fraud team and acts as a subject matter expert to other departments within the Bank and the Company. The Senior Fraud Analyst will be responsible for reviewing and investigating potential cases of financial fraud on both bank accounts and debit cards. They will also be responsible for performing in-depth data analysis to look for data trends, and patterns. The Senior Fraud Analyst is expected to have a deep understanding of fraud and be able to represent the team as a subject matter expert. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4+ years of experience in banking or financial services industry
4+ years of experience in payment fraud investigations, and online fraud investigation, or financial crime risk management
2+ years of experience in data analytics, statistical analytics and data mining
2+ years of experience with SQL
2+ years of experience with payment card operations, disputes, chargeback or fraud analysis
Proficient Excel experience (e.g., filter, sort, V-lookup, pivot tables, etc.)
Experience with verbal, written and interpersonal skills and ability to work independently
Demonstrated ability to work effectively, both independently and within a collaborative team and take ownership of assigned projects and duties

Nice To Haves

Bachelor’s Degree Finance, Accounting, Information Technology from an accredited institution
Database software query experience (i.e., SQL, VBA, Access, etc.)
Experience in healthcare payments, particularly healthcare payments fraud
Experience in Anti-Money Laundering investigation and Bank Secrecy Act requirements and controls
People leadership experience
Ability to work in a hybrid work arrangement in MN or UT

Responsibilities

Perform in-depth analysis research within banking systems to investigate customer and transactional activity for fraudulent and high-risk activity
Analyze data for trends and recommend strategies to reduce risk and fraud
Represent the Fraud Team on new products, projects and programs to help ensure fraud risks and controls are considered throughout implementation
Take necessary action, when fraud is identified, to prevent additional fraud and work fraud case, per procedure
Assist in and proactively contribute to the development of fraud detection tactical and strategic planning
Partner and collaborate with Operations, Compliance, and IT teams to resolve issues and investigate fraud cases
Serve as a liaison with Information Technology in the development, enhancement, and ongoing maintenance of risk management systems
Provide training, guidance and education to other team members and other teams on risk and fraud best practices
Communicate with customers who are victims of fraud, answering their questions and helping them to secure their account
Communicate significant issues to management; make recommendations when weaknesses are identified
Balance priorities to meet multiple deadlines