Senior Dispute & Fraud Analyst

AmeriCU Credit Union • City of Rome, NY

3d • $25 - $31 • Onsite

About The Position

AmeriCU Credit Union is seeking a Senior Dispute & Fraud Analyst to help protect our members and safeguard the organization from fraud-related losses. In this role, you'll investigate debit and credit card disputes, identify fraud trends, ensure regulatory compliance, and work closely with members, merchants, and internal teams to deliver timely resolutions. If you're analytical, detail-oriented, and passionate about helping people, we'd love to hear from you!

Requirements

• Analytical
• Detail-oriented

Responsibilities

• Investigate and resolve debit and credit card disputes.
• Manage chargebacks, claims, and fraud cases from start to finish.
• Gather documentation and communicate updates to members throughout the process.
• Analyze suspicious transactions and investigate potential fraud.
• Monitor fraud trends and recommend strategies to reduce risk and financial loss.
• Partner with card processors and internal teams to strengthen fraud controls.
• Ensure all cases are handled in accordance with Regulation E, Regulation Z, and card network requirements.
• Maintain accurate records and documentation throughout the dispute lifecycle.
• Manage timelines and reporting requirements to support audits and compliance reviews.
• Serve as a trusted resource for members experiencing fraud or transaction disputes.
• Collaborate with merchants, law enforcement, vendors, and internal departments to resolve complex issues.
• Deliver exceptional service while protecting member confidentiality and financial interests.
• Assist with Card Services operations, ATM/ITM support, and other department initiatives as needed.
• Support continuous improvement efforts and help identify emerging fraud risks.

Benefits

• Competitive rates on our Medical, Dental and Vision plans
• Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
• Paid Holidays
• Paid Time off – Vacation, Personal or Sick and Birthday
• Employee Appreciation Events
• 401(k) Matching after 1 year of employment
• Employee Assistance Program
• Tuition Reimbursement for Full-time employees after 1 year of employment
• Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
• Enhanced Short Term Disability – at no cost to you!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed