Senior Forward Deployed Engineer
Spotnana•Palo Alto, CA
•$143,000 - $175,000•Hybrid
About The Position
This is a rare opportunity for a deeply technical engineer who thrives in dynamic, customer-facing environments. You will be embedded at the intersection of Engineering and our most strategic enterprise customers, working hand-in-hand with internal teams across SRE, DevOps, and Product Engineering. As Spotnana scales its enterprise tier, each Forward Deployed Engineer is dedicated to a set of strategic accounts, owning the technical relationship end-to-end. This is not a support role. It's a high-trust, high-autonomy engineering position that sits at the edge of our platform and our customers' most critical operations.
Requirements
- 5+ years of software engineering experience, with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure)
- Strong debugging instincts — comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture
- Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level
- Ability to context-switch fluidly between deep technical investigation and clear written or verbal communication
- Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalate proactively
- A bias toward ownership — you don't wait for someone to hand you a ticket, you find the problem, assemble the right people, and drive it to done
- Comfort operating in ambiguity at a scaling company, where processes are still being built and your judgment fills the gaps
Responsibilities
- Own the technical relationship for a portfolio of strategic enterprise accounts — serving as the primary engineering point of contact from onboarding through steady-state operations
- Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance — working directly with SRE, DevOps, and Product Engineering to close the loop fast
- Translate customer environments and integration patterns into clear internal context, enabling engineering teams to prioritize, reproduce, and fix issues with minimal back-and-forth
- Embed with customers during critical moments — go-lives, migrations, and incident response — providing real-time technical guidance and keeping stakeholders informed with calm, accurate communication
- Identify recurring friction points across accounts and advocate for platform improvements, feeding structured signal back into the product and engineering roadmap
- Build and maintain integration runbooks, escalation playbooks, and technical reference docs that reduce time-to-resolution and scale knowledge across the team
Benefits
- Equity in the form of stock options
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care and commuter expenses
- Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
- Up to 26 weeks of Parental Leave
- Monthly cell phone / internet stipend
- Access to RocketLawyer’s online legal platform
- International Airlines Travel Agent Network (IATAN) membership
- Pet Insurance through Fetch
- Financial Wellness through Origin and SoFi
- EAP through Mutual of Omaha
- The Calm app through Kaiser
- Pre-tax parking/transit program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
