Senior Forward Deployed Engineer

AssemblyAI•San Francisco, CA

6d•Remote

About The Position

AssemblyAI builds best-in-class Voice AI models powering the next generation of voice applications. The company is at an inflection point in the Voice AI space and is looking for individuals excited to join a small team and help define the future of the industry. AssemblyAI operates as a capital-efficient, lean, and fast-moving company, offering employees outsized ownership and impact. The company has thousands of customers and processes over 2 million hours of audio daily. This is a growth-stage opportunity with a proven business and steep trajectory, but a small team size where employees can have significant influence. AssemblyAI operates as a true meritocracy with minimal bureaucracy. The company is committed to creating an inclusive space for employees to bring their full selves to work and have equal opportunities to succeed. About the Role: AssemblyAI is seeking a Senior Forward Deployed Engineer to join their Success team. The role focuses on ensuring customers have an outstanding experience throughout their journey with AssemblyAI. This involves onboarding new customers, helping them realize their product vision, and exploring leading-edge use cases within voice AI. The engineer will work directly with customers to integrate voice AI models into their product features, using technical expertise to plan and execute on customer needs, and helping them choose the right plans, models, and use cases. As part of the Go to Market (GTM) team, the role collaborates with Sales, Support, Engineering, Research, and Product to maximize customer value. A key objective is to use customer feedback to drive the product roadmap. Creativity and problem-solving skills are essential for finding unique solutions for customer needs. The role also plays a pivotal part in ensuring customers are on the appropriate plan and commercial agreement for their use cases.

Requirements

4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
Passion for AI technology and a strong desire to apply it to real-world customer challenges.
Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
Willingness to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Nice To Haves

Preferred experience working with SQL, Python, React, and web development frameworks.
Familiarity with AI/ML tools is a strong plus.

Responsibilities

Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
Drive growth in customer usage of the API across varying product offerings and end customer use cases.
Build strong connections with our customers to ensure their long-term success with our platform.
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.