Senior Forward Deployed Engineer
About The Position
AssemblyAI is seeking a Senior Forward Deployed Engineer to join their Success team. This role is crucial for ensuring customers have an exceptional experience throughout their journey with AssemblyAI. The engineer will be responsible for onboarding new customers, helping them achieve their product visions, and exploring cutting-edge use cases in voice AI. This involves direct customer interaction to integrate AssemblyAI's voice AI models into existing and future product features. The role requires technical expertise to plan and execute customer needs within voice AI, guiding them on the selection of appropriate plans, models, and use cases. As part of the Go to Market (GTM) team, the engineer will collaborate with Sales, Support, Engineering, Research, and Product teams to maximize customer value. A key objective is to leverage customer feedback to influence the product roadmap. Creativity and problem-solving skills are essential for developing unique solutions for each customer. The role also involves ensuring customers are on the correct commercial agreements and plans for their specific use cases.
Requirements
- 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
- Familiarity with AI/ML tools is a strong plus.
- Passion for AI technology and a strong desire to apply it to real-world customer challenges.
- Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
- Willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
- Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.
Nice To Haves
- Preferred experience working with SQL, Python, React, and web development frameworks.
Responsibilities
- Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
- Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
- Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
- Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
- Drive growth in customer usage of the API across varying product offerings and end customer use cases.
- Build strong connections with our customers to ensure their long-term success with our platform.
- Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.
Benefits
- competitive equity grants
- 100% employer-paid benefits
- flexibility of being fully remote
- 401k match up to 4% for US-based full time team members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
