Senior Forward Deployed Engineer
About The Position
The Senior Forward Deployed Engineer will work at the intersection of software engineering, customer engagement, and product innovation, helping large enterprises deploy AI into production. The role is part of Cisco’s Splunk Agent Resilience team, which develops scalable, cost-effective evaluation and guardrails to improve AI agent reliability and reduce risk. The engineer will partner with external customers to address complex technical challenges and collaborate with Product and Engineering teams to improve the platform using real-world customer feedback. The work includes designing scalable AI solutions, supporting production deployments, building integrations and reusable tools, and creating technical resources that can benefit future deployments. The role may involve work in U.S. Government classified environments. The successful applicant must be a U.S. Person, and certain work may require U.S. citizenship and work on U.S. soil.
Requirements
- Bachelor’s degree in Computer Science or a related technical field, with at least 6 years of relevant experience, or equivalent practical experience.
- Software engineering experience building production-grade applications using Python and/or Java.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Experience with AI tools such as Claude Code, Codex, or Cursor.
- Troubleshooting and problem-solving skills across multiple layers of the technology stack.
- Must be a U.S. Person to perform work in U.S. Government classified environments.
Nice To Haves
- Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Experience building customer-facing technical solutions or integrations.
- Experience creating reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Excellent communication skills and ability to work directly with enterprise customers.
- Comfort working in fast-paced, ambiguous environments.
- Eligibility to obtain and maintain a U.S. government security clearance, if required.
- AI, Machine Learning, or developer platforms experience.
Responsibilities
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools that accelerate customer success.
- Lead technical workshops and architecture discussions, and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
- Create documentation, reusable best practices, and technical assets that benefit future deployments.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- Paid birthday day off, year-end holiday shutdown, and personal wellness days.
- Paid vacation time for non-exempt employees; exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations.
- Paid sick time, with eligible unused sick time carried forward.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer days.
- Annual bonuses for eligible non-sales roles, subject to Cisco policies.
- Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
