Senior Forward Deployed Engineer (Remote Build)
About The Position
As a Forward Deployed Engineer (AI) at Remote, you will work directly with customers and internal stakeholders to design, build, and deploy AI-powered solutions that connect Remote’s platform to customer systems and workflows. You will turn messy, real-world requirements into production-grade implementations — often by building integrations, automations, and agentic workflows — and you’ll translate field learnings back into reusable patterns and product roadmap inputs. High autonomy and direct ownership of customer outcomes — from discovery through production rollout Work at the frontier of practical AI: shipping systems that are reliable, observable, secure, and measurable A seat at the intersection of Product, Engineering, Sales/CS, and customer teams — with clear influence on what we build next Exposure to a wide set of domains (HR, payroll, finance ops, IT, integrations) and complex enterprise ecosystems A remote-first environment with strong documentation culture and high trust
Requirements
- Demonstrated experience shipping production software (backend and/or full-stack) and owning it in production (on-call mindset, debugging, instrumentation)
- Strong integration and systems thinking: APIs, event-driven systems, webhooks, auth (OAuth/service accounts), data modeling, idempotency, and failure modes
- Applied AI/LLM experience beyond prototypes: prompt+tool design, RAG and retrieval patterns, evaluation, latency/cost trade-offs, and reliability practices
- Ability to operate in ambiguity: you can go from “problem statement” to “shipped solution” with minimal hand-holding
- Clear, structured communication in writing; ability to explain trade-offs to technical and non-technical stakeholders
Nice To Haves
- Experience with enterprise environments (security reviews, compliance constraints, procurement, change management)
- Experience building with agent frameworks and/or workflow orchestration systems
- Familiarity with HRIS, payroll, identity/access management, or adjacent enterprise domains
- Experience with multi-tenant SaaS, RBAC, and data privacy by design
Responsibilities
- Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done”
- Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy)
- Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end
- Own deployments including reliability, performance, observability, incident response, and continuous improvement
- Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy)
- Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence
- Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components
- Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling
- Be the voice of the field: bring back concrete customer needs, edge cases, and constraints that should shape product strategy
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
