Senior Food & Beverage Manager

Southall • Franklin, TN

2d • Onsite

About The Position

The Senior Food and Beverage Manager is responsible for leading and elevating the guest experience across In-Room Dining, Pool Operations, and Dottie’s at Southall Farm & Inn. This role drives operational excellence, Forbes-level service standards, and financial performance while cultivating a culture rooted in hospitality, storytelling, and intentional service.

Requirements

• 3-5+ years of progressive Food & Beverage management experience, preferably in luxury or Forbes-rated environments
• Proven success leading daily operations in a high-touch hospitality setting with an emphasis on guest experience and service consistency
• Experience overseeing multiple outlets with varied service styles (casual, upscale, in-room dining, bar program)
• Strong background in beverage operations, including cocktail execution, menu rollouts, inventory control, and cost management
• Demonstrated ability to hire, train, coach, and develop hospitality teams, fostering accountability, professionalism, and service excellence
• Experience collaborating cross-functionally with Beverage, Events, Sales, and broader F&B leadership teams
• Solid understanding of alcohol service laws, safety standards, and compliance requirements
• Hands-on experience managing labor, scheduling, payroll, and nightly reporting
• Track record of maintaining polished, brand-aligned environments that support elevated and memorable guest experiences
• Comfortable managing VIP guests, private bookings, and exclusive service moments with discretion and confidence
• Must be able to push, pull and lift 50 lbs
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Nice To Haves

• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered

Responsibilities

• Lead, coach, and develop managers and staff across In-Room Dining, Pool, and Dottie’s
• Drive Forbes Travel Guide standards through personalized, anticipatory service
• Maintain strong communication between kitchen, service teams, and leadership
• Ensure excellence in food, beverage, and presentation standards across all environments
• Uphold all service standards, cleanliness, safety, and regulatory compliance requirements
• Lead daily operations, ensuring seamless service, brand consistency, and exceptional guest experience
• Manage and develop the team through hiring, training, scheduling, coaching, and accountability
• Partner with the Beverage Manager on cocktail execution, menu rollouts, and inventory management
• Ensure compliance with all alcohol service laws, safety standards, and Southall Operating Criteria
• Oversee opening and closing procedures and nightly reporting
• Collaborate with Events, Sales, and F&B leadership on VIP experiences and private bookings
• Monitor labor, control costs, and support financial goals while maintaining service excellence
• Create and maintain schedules as well as payroll for staffing
• Perform additional duties and projects as assigned by Southall Leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree