Senior Fixed Operations Manager- San Diego, CA

Nissan•San Diego, CA

1d•Onsite

About The Position

Nissan is seeking a Senior Fixed Operations Manager for the West Region, based in San Diego, CA. This full-time field role involves supporting assigned dealerships to enhance customer experience, retention, dealer profitability, and purchase loyalty through efficient operations, sales effectiveness, and OEM representation. The role requires residency in the San Diego area and involves extensive travel (over 75%). The manager will partner with dealerships to identify and address operational gaps, implement improvement plans, and drive growth in Accessories, Parts, & Service (APS).

Requirements

Residency in the San Diego area.
Bachelor’s Degree in Business or related field required.
A minimum of 6 years of progressive Marketing and Sales experience for the senior level.
A minimum of 3 years of analytical experience in various specialties of the automotive industry.
Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
At least 2 or more years of experience within a previous dealer contact support role (or equivalent dealer contact) is required.
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Additional knowledge of sales related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment.
Ability to focus on the best interests of the dealership and Nissan.
Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
Result driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nice To Haves

Previous experience supervising others is desirable.
Previous experience in a sales capacity is desirable.

Responsibilities

Conduct routine dealership visits to assess Aftersales operations and performance, engaging with Sales, Aftersales staff, and executive leadership.
Provide consultative coaching and develop actionable improvement plans to drive Accessories, Parts, and Service (APS) growth.
Partner with dealerships to identify gaps, implement corrective actions, and improve Customer Experience, Retention, Profitability, and Brand Loyalty.
Evaluate dealership operations using the 5 Mindsets (Convenience, Quality, Competitiveness, Transparency, Friendliness) to strengthen the customer value proposition.
Drive adoption of Aftersales core processes (Initiation, Reception, Communication, Delivery, Follow-up) through training and implementation of approved tools and technologies.
Collaborate with Regional Aftersales leadership to monitor technician capability, promote certification programs, and support recognition initiatives.
Assess and guide dealership marketing strategies across CRM, digital, social, and eCommerce platforms, aligning with national and regional initiatives.
Analyze APS sales and marketing performance, recommending tools, programs, and strategies to improve ROI and dealership engagement.
Perform financial and operational analysis to identify improvement opportunities across staffing, throughput, sales effectiveness, and facility utilization.
Utilize key performance metrics and industry benchmarks to drive action plans that improve APS revenue and operational efficiency.
Review APS performance, financial statements, and inventory management, providing recommendations to improve cash flow, absorption rate, and return on sales.
Support dealership leadership in workforce planning, training, and performance management to address skill gaps and reduce turnover.
Educate and ensure proper execution of incentive programs, demonstrating their financial impact and ensuring compliance.
Analyze dealership performance data to identify opportunities to increase parts loyalty, retention, and customer satisfaction.
Partner with internal stakeholders to address CSI performance, resolve customer concerns, and implement best practices.
Monitor market trends, competitor activity, and dealership network changes to develop strategies that maximize APS sales.
Support compliance with dealer agreements, operational standards, and policy requirements; assist with official communications when needed.
Participate in regional and national initiatives, including auto shows, events, and dealership openings/closings.