Senior Fire Alarm Service Technician
About The Position
HCI Systems Inc. is seeking a skilled Fire Alarm Service Technician to service, troubleshoot, repair, and replace fire alarm system equipment. The role responds to scheduled and emergency service requests and may involve programming fire alarm systems or other low-voltage systems. Technicians interact with customers, contractors, building owners, and management, and participate in a weekly on-call rotation. The work includes interpreting technical documents and completing required company paperwork. HCI Systems Inc. is a low-voltage systems integration contractor with more than 600 employees across seven branches. Its services include fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call, and related electronic detection solutions.
Requirements
- Valid driver's license with a clean driving record.
- Meet the employer's background and driving-record requirements.
- Proficiency in using and applying industry-related equipment, including MS Office.
- Excellent communication skills, including tact and diplomacy when dealing with customers.
- Regular, reliable, and predictable attendance.
- At least 2 years of experience in the fire alarm or low-voltage industry.
- Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 60 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to perform physical labor, carry and move equipment and tools, and lift up to 75 pounds.
Nice To Haves
- Industry-related NICET and/or California State Certification; certification may be obtained within one year of hire.
- Experience with Edwards/EST, Kidde, Notifier, FireLite, Bosch, Silent Knight, DSC, Telguard, or Gamewell/FCI systems.
Responsibilities
- Respond to scheduled and emergency service requests.
- Troubleshoot, repair, and replace fire alarm system equipment.
- Program fire alarm systems or other low-voltage systems, or apply prior programming experience.
- Research alternatives to resolve problems.
- Communicate and interact effectively with other contractors and building owners.
- Participate in a weekly on-call rotation.
- Read and interpret blueprints, diagrams, submittals, specifications, software and systems programs, schematics, and operational product manuals.
- Assist customers on site with questions and concerns in a timely and professional manner.
- Communicate project status to management.
- Complete required company paperwork.
Benefits
- 401(k) with matching
- Reduced-cost medical, dental, and vision insurance
- Flexible spending accounts
- Voluntary life insurance, disability, and accident coverage
- Paid holidays and a PTO plan
- Weekly pay
- Employee appreciation events and department outings
- Wellness programs
- Pet insurance
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
