Senior Financial Services Specialist

Northwell•Melville, NY

10d•$66,300 - $83,500

About The Position

Assists with resolving complex billing related issues, insurance appeals, bad debt avoidance and sensitive customer service inquiries. Work assignments involve moderately complex to complex financial services issues where the analysis of situations or data requires in-depth evaluation of variable factors. With limited guidance, responsible for moderately complex to complex financial services assignments/projects. Identifies areas for possible financial services improvements and addresses problems within scope of responsibility. Regularly makes recommendations on new processes, tools, and services that can impact multiple projects and other functions within financial services. Normally receives minimal instruction on day-to-day work, general instruction on new assignments. Often determines methods/approach to work/projects and establishes own work priorities and timelines. May model/mentor and teach team members within financial services. May have some functional supervision duties and tasks (e.g., project management).

Requirements

Bachelor’s Degree or equivalent combination of education and related experience
3-5 years’ relevant experience

Responsibilities

Resolving complex billing related issues
Handling insurance appeals
Bad debt avoidance
Addressing sensitive customer service inquiries
Conducting in-depth evaluation of variable factors for financial services issues
Managing moderately complex to complex financial services assignments/projects with limited guidance
Identifying areas for financial services improvements
Addressing problems within the scope of responsibility
Making recommendations on new processes, tools, and services
Determining methods and approach to work/projects
Establishing work priorities and timelines
Mentoring and teaching team members
Performing functional supervision duties and tasks (e.g., project management)