Senior Bank Teller/Senior Financial Services Representative

SmartBank•Columbus, OH

5d•Onsite

About The Position

SmartBank is seeking a Senior Financial Services Representative to join their growing team. This role is responsible for providing excellent customer service, processing complex financial transactions, and enhancing the bank's image through client-driven service. The position requires embodying SmartBank's core values and core purpose of creating 'WOW' experiences for clients. The Senior Financial Services Representative will serve as the primary point of contact for clients, manage daily lobby activities, accurately process deposits and withdrawals, provide account information, issue special services, and process various payments. Compliance with all applicable laws and regulations is also a key responsibility.

Requirements

High School Diploma or equivalent.
Prior experience in cash handling.
Exceptional customer service skills.
Six months of banking experience which includes new account opening experience, completion of Cash Vault custodian duties, and completion of ATM custodian duties.
Ability to apply general accounting knowledge (debits, credit, balancing) to processes.
Ability to cross-sell banking products and services.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Cash handling experience.
Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawers, etc.).
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient.
Strong math skills.
Strong written and oral communication skills.
Detail oriented and ability to function in a team environment.
Demonstrates ability to maintain a positive attitude.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.

Responsibilities

Embodying SmartBank's Core Values and Core Purpose.
Follow and embrace the SmartBank Way
Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies.
Provides clients with account information.
Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
Provides special services as needed; including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.
Processes payments for SmartBank credit cards, local utilities, and other services.
Ensures that payment information is transmitted to appropriate agencies by daily cut-off.
Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Performs other duties as assigned.