Senior Financial Service Representative III
About The Position
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.
Requirements
- Friendly, conversational and trustworthy
- Technologically proficient
- Passionate and sincerely concerned for others
- Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience
- Educated with at least a high school diploma or equivalent
Responsibilities
- Build positive relationships and earn member trust to retain long-term connections
- Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
- Use a proven model to identify members needs in order to make financial recommendations
- Member account maintenance
- Guide and assist members and business partners through loan applications and other member requests
- Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress
- Assist in the hiring of branch personnel
- Handle difficult situations that may arise outside of the scope of other branch personnel
Benefits
- Earn up to $27.50/hr!
- NO weekends!
- Opportunity to make a difference in the lives of our members, team & communities
- Learning and development opportunities
- Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
- Medical, dental, vision & life insurance
- Long- & short-term disability
- 401(k) with employer match plus additional pension plan at $0 cost to employee
- Tuition reimbursement
- 4 weeks paid time off plus 11 paid holidays in the first year
- Advancement opportunities
- Arkansas Federal Credit Union membership
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
