Financial Service Representative

DVMD LLC• Sacramento, CA, US, CA

5d•$25 - $28•Onsite

About The Position

Responsible for the service and administration of financial aid and other funding sources for the campus. This role involves assisting students with financial aid applications, processing aid, managing disbursements, and ensuring compliance with regulations. The Financial Service Representative will also handle billing for various agencies and manage student payments.

Requirements

Two years post secondary education or equivalent.
Two years in administration experience
Proficiency in computer applications and the aptitude to quickly learn new technology.
Initiative and creativity and the ability to function well in an environment that promotes both teamwork and independence.
Strong, well-developed organizational, written and oral communication skills
Excellent customer service skills
Ability to work effectively with students, the public, the college community and external constituencies with sensitivity to the needs of older learners and an appreciation for cultural and group differences.

Responsibilities

Processing a Financial Aid Student
Assists prospective or current students with the financial aid applications (FAFSA)
Prepare an offer letter based on the EFC received from the Department of Education.
Loan entrance counseling and Master Promissory Note (MPN).
Loan exit counseling (when student graduates, drops below half time attendance or withdraws).
Communicates with Admissions Advisor throughout enrollment process regarding financial aid application status.
Assisting in reporting (ERR) to the Education Department
FAFSA Renewals
Financial Aid Services Compliance Reviews
Annual Audit and Audit Preparation
Tracking Student progress for next disbursement
Create TFC if necessary
Create file for new student e-file and filing all documents (vouchers, loan disbursements etc)
Close out file after completion or withdraw
Notify FAS and make changes in NSLDS when student has had a LOA or change of status
File auditing
Updating spreadsheets
Answer emails and phone calls from students and co-workers
Updating and maintaining appropriate records and multiple databases
Maintaining knowledge of constantly changing regulations and procedures
Advising students and colleagues when necessary
Exit counseling, counsel students on the implication of debt, and requirements of loan payback
Respond to inquiries of staff, outside agencies and or students providing information or direction
Duties that are specific to the campus financial department. (VA, DVR billing,Cal Grant,WIOA, etc)
Oversees verification process for Free Application for Federal Student Aid (FAFSA) applications submitted to the Department of Education.
Verification will be tracked by each Financial Aid Administrator.
Verifications will be reviewed daily until the verifications process is completed.
Verification documents that are requested to be delivered by the student will have a 7 day clock. (This will mean that the student will have 7 days to bring in requested documentation.) If the documentation will have to be requested from a third party (IRS, Social Security, High School) the timelines will very by agency.
Financial Aid Administrator will work directly with Financial Aid Servicing (FAS) our third party servicer with all Verifications and Professional Judgements.
Monitor (FAFSA) application process and follow-up with student with any inconsistencies.
Verifications, c-codes, PJ’s completed and uploaded to FAS
Ck Student File Direct daily
Track AED end date for credit balance
Prepares and transmits requests (FASAPP) for disbursements to student tuition accounts.
Reviewing Loan certs for accuracy
Track AED end date for credit balance
Track all student disbursements with FA Dashboard in LMS
Ensures proper receipt of monies offered to student.
Monitors students for qualification for disbursements (GPA, attendance standard, completed courses equal to QCH and students on leave of absence)
To ensure that all disbursements are requested in a timely manner:
Financial Aid Administrator calculates disbursement dates for each student. This determines the accurate timing for each disbursement after the first disbursement has been received.
FAA updates or edits LMS in order to keep the most accurate dates in the database for disbursements.
FAA checks the Critical Care report on a weekly basis to keep track of potential disbursements.
Billing for VA, WIOA, Vocational Rehabilitation, and other local/state/federal agencies depending on campus.
Setting up TFC payment plans with students for GAP balances.
Student Payments-Credit Cards, Checks, etc.
Uses sound judgment when applying policies and procedures to individual cases.